Make sense of appointments, treatments, insurance and care at home, with guidance that connects you to the right medical and support services.
When a loved one’s health changes, families often find themselves coordinating doctors, medications, insurance and daily care all at once. Good navigation brings these pieces together. It helps you understand your options in plain language, line up the right services at the right time and keep everyone on the same page, so care feels less overwhelming.
Whether you are planning ahead or facing a sudden change, an advisor can help you work out what to do first.
These services often work together as a loved one’s needs change.
Skilled nursing and therapy at home, under your doctor’s direction.
Comfort-focused care for people in the last phases of a life-limiting illness.
Guidance and support for memory changes, from early signs through every stage.
Help scheduling appointments, arranging transportation and managing follow-up after procedures.
Round-the-clock nursing and rehabilitation for complex needs.
Understand what Medicare, Medicaid, ALTCS, insurance and other benefits may cover.
Explore the services behind these steps: home health care, hospice care, dementia care and skilled nursing.
Quick answers to common questions about navigating medical care.
Care coordination means organizing the pieces of care so they work together: scheduling appointments, arranging transportation, managing follow-up after procedures and keeping doctors, caregivers and family informed.
In-home caregivers can often drive or accompany a loved one, and community programs may offer rides. An advisor can point you to options. Learn more about in-home care.
Home health is skilled medical care ordered by a doctor, such as nursing and therapy. In-home care is non-medical help with daily living. Learn more about home health care.
Medicare covers many medical services, including eligible home health and hospice, but not most long-term custodial care. Coverage depends on your plan and situation, so an advisor can help you check.
Ask the discharge planner what care will be needed at home, who will provide it, what equipment is needed and who to call if problems arise. An advisor can help arrange services before discharge.
Share a few details and a Senior Care Navigator advisor will reach out to talk through your situation. It’s private and completely no-pressure.
